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Frequently Asked Question!
DraftGift only takes online orders through its website draftgift.com. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can write to us at [email protected] anytime and we’ll get back to you ASAP.
We currently do not provide a gift wrap option. We are working towards adding this funtionality soon.
The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.
DraftGift offers a very flexible Return & Exchange policy. If customer is not satisfied with the order, you can easily return/exchange the product using our website. or email us with your registered mail id along with order id to [email protected]
However, there are a few basic rules to be eligible:
- Product has to be in original & unused state
- Request has to be raised within 5 days of delivery
- We accept the request if there is a mismatch in quality, size, colour or design or in case an item is missing/wrong in a combo order
NOTE: We do not offer returns on bulk orders.
Order cancellation is initiated instantly but it takes 7-10 working days for the amount to reflect in the bank account.
We don’t allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.